Welcome to Flowers Streatham! These Terms & Conditions ("Terms") govern your use of our online flower delivery services in Streatham and the surrounding areas. By placing an order on our website or using any of our related services, you confirm your acceptance of and agree to abide by these Terms. We recommend reading this document carefully before ordering from Flowers Streatham. If you do not agree with any part of these Terms, you should refrain from placing an order.
These Terms & Conditions apply to all customers ordering for delivery within Streatham and its surrounding areas. By “surrounding areas,” we mean any locality that is reasonably adjacent to Streatham and included within our delivery radius, as determined at our discretion. These Terms form the complete agreement between Flowers Streatham and you concerning the use of our site and services, superseding all prior agreements.
Placing an order for online flower delivery in Streatham involves the following steps:
Please ensure all details provided are accurate. Flowers Streatham will not be liable for deliveries made to incorrect or incomplete addresses supplied by the customer.
Payment for online flower delivery in Streatham must be made in full at the time of order. We accept a range of secure payment options as displayed at checkout. You confirm that you are legally authorised to use the chosen payment method.
All order prices are inclusive of applicable VAT, where relevant, and may include delivery charges, which will be clearly stated before you confirm the order. Flowers Streatham reserves the right to change prices and delivery charges at any time, though changes will not affect existing orders we have accepted.
In rare circumstances, if a pricing error occurs—whether for a flower bouquet or delivery charge—we reserve the right to suspend or cancel orders affected by such errors. In such cases, we will contact you to arrange a resolution or offer a refund.
While Flowers Streatham strives to keep the online catalogue up to date, flowers are natural products and seasonal availability may vary. In the unlikely event an ordered item is unavailable, we reserve the right to substitute products of comparable quality, style, and value. Where possible, we will notify you of substitutions prior to delivery. Variations in colour, minor design elements, or packaging may occur and do not constitute grounds for dissatisfaction or non-payment.
Flowers Streatham delivers to Streatham and selected surrounding areas. Delivery times are chosen at the time of order, but while we aim to meet all delivery windows, specific times cannot be guaranteed.
For successful delivery, accurate address and recipient contact details must be provided. If no one is available at the address at the time of delivery:
Flowers Streatham is not responsible for consequences resulting from delivery failures due to incorrect or incomplete information supplied by you, or the unavailability of a recipient.
You may cancel your order for flower delivery in Streatham, but only under the following conditions:
If you wish to amend your order (e.g., change delivery address, modify message card, or adjust product selection), please contact us at the earliest possible time. While we will do our utmost to accommodate changes, we cannot guarantee amendments if the order is already being fulfilled.
Due to the perishable nature of fresh flowers, arrangements delivered by Flowers Streatham are non-returnable except in the case of significant product faults or where your consumer statutory rights exist.
If you receive flowers that are damaged, of unsatisfactory quality, or not as described, please inform us as soon as possible, providing photographic evidence. We may offer, at our discretion, a replacement, partial refund, or full refund depending on the circumstances following an investigation.
All refund requests must be made promptly and within 24 hours of delivery. Flowers Streatham reserves the right to decline refunds or replacements when:
By placing an online flower delivery order in Streatham, you agree to:
You accept that your order is conditional upon payment being received and accurate information being supplied. Flowers Streatham may refuse or cancel any order that breaches these terms, involves fraudulent activity, or falls outside the delivery area.
Flowers Streatham is committed to delivering high-quality online flower arrangements and gifts in Streatham and surrounding areas. However, we shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control (including but not limited to extreme weather, pandemic, strikes, interruptions to supply chain, utilities, or internet outages).
To the fullest extent permitted by law, our liability to you in connection with any order will not exceed the total amount paid for that order. In no case shall Flowers Streatham be responsible for indirect, consequential, special, or punitive damages, nor for loss of profits, revenue, or goodwill, even if we have been advised of the possibility of such losses.
Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or matters for which it would be unlawful to exclude or limit liability.
Your privacy is important to us. Information you provide while using our site and services is processed in accordance with our privacy policy, which explains how your data is collected, used, and protected when you order flower delivery in Streatham or the surrounding areas. By using our services, you consent to such processing and confirm that all information you supply is accurate.
Flowers Streatham may revise these Terms & Conditions from time to time to reflect changes in legal requirements, service updates, or customer feedback. The updated Terms will take effect immediately upon posting on our website. We recommend checking this page regularly. Orders are subject to the Terms posted at the time the order was placed.
These Terms & Conditions and any claim or dispute arising from, or related to, online flower delivery from Flowers Streatham shall be governed by and construed in accordance with the laws of England and Wales. All parties agree to the exclusive jurisdiction of the courts of England and Wales to settle any disputes.
If any part of these Terms is judged by a court to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. No waiver of any provision by Flowers Streatham shall be deemed a further waiver of any other provision or of the same provision at a later date.
These Terms apply to all online orders for flower delivery made to destinations in Streatham and neighbouring areas as defined by our delivery policy.
If you have any questions or feedback about these Terms & Conditions, the online order process, payments, cancellations, liability, or flower delivery in Streatham, please get in touch using the contact details on our website. Your satisfaction is important to us, and we will do our utmost to address any queries or concerns promptly and professionally.
Thank you for choosing Flowers Streatham for your floral needs across Streatham and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 243 Streatham High Rd, London, SW16 6EN.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Streatham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Streatham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
